31 October 2013

IP PBX / 3CX / VoIP Phone System

Just finished a few days training on 3CX systems, and a very interesting two days it was. The trainer William has a distinctive style and great dry sense of humour that kept everyone engaged.

3CX is a windows base IP phone system. In the simplest terms for a small office you install 3CX on a desktop PC, sign up to a VoIP provider (e.g. VoIP Unlimited or Spitfire) plug in a few IP phones to your Ethernet, configure, provision and away you go. As it's all IP based you can get a phone number in any region of the UK or any country for that matter. So office based in Scotland, but clients all in London, or France - get a local number to your clients and you are only paying for 'local' calls. 3CX can go all the way up to a multi-location offices / call centres with thousand of agents. If you want to get fancy there are APIs and custom programmable elements to build your own digital receptionist, the kind that ask for your account numbers, report information from your account after you authenticate etc etc.

You can also get an app on your iPhone/Android to be able to make calls over 3G data or wifi via your 3CX PBX. Although if you want total flexibility on remote mobile access you do face the difficult decision on how to deal with security threat of opening a port for SIP traffic on your firewall to the public internet which is not a great idea.

15 comments:

  1. Your article contains very much information about the VoIP Phone System. Your article is very informative and I liked your way to express your views in this post. I am thankful to you for sharing this article here. voip phone system toledo

    ReplyDelete
  2. Hi ,

    Thanks for your wonderful post ,this post is very helpful for me i search this topic and found your site post.

    Thanks a lot for your post keep it up!

    VoIP companies

    ReplyDelete
  3. Wow, cool post. I'd like to write like this too - taking time and real hard work to make a great article... but I put things off too much and never seem to get started. Thanks for sharing. Best Hosted VoIP Providers

    ReplyDelete
  4. I totally agree with this article and I just want to say that this article is a very nice and very informative article. I will make sure to be reading your blog more. As we provide hosted pbx for small business then visit on dls.net

    ReplyDelete
  5. Hi, really appreciate you for this awesome article you have covered all the pin points of the topic in this article keep up the good work. Cheers! office phone systems for small business in New York

    ReplyDelete
  6. Very well written article. It was an awesome article to read. Complete rich content and fully informative. I totally Loved it. Best Business VoIP Phone Service

    ReplyDelete
  7. I will share it with my other friends as the information is really very useful. Keep sharing your excellent work.Small Business Phone System

    ReplyDelete
  8. Excellent information, I am very thankful to you that you have shared this information with us. I got some valuable knowledge, and it is really helpful for everyone. Thanks for share it. Telecom Consulting services for Business USA

    ReplyDelete
  9. This is excellent information which is shared by you. This information is meaningful and magnificent for us to increase our knowledge about it. Keep sharing this kind of information. Thank you. Small Business Hosted VoIP

    ReplyDelete
  10. This post is so useful and valuable to increase our knowledge.Cheap VOIP Phone system I am happy that you have shared great info with us. Grateful to you for sharing an article like this.

    ReplyDelete
  11. Really good information, this information is excellent and essential for everyone. I am very very thankful to you for providing this kind of information. microsoft support houston tx

    ReplyDelete
  12. You are sharing a piece of nice information here. The information you have provided is genuinely instructive and significant for us.Business Cloud Solutions Charlotte. Thanks for sharing an article like this.

    ReplyDelete
  13. I would like to thank you for posting such an informative post. I got some useful knowledge from this post. Thanks for posting it. Keep it up. Tablet Repair Service in USA

    ReplyDelete
  14. It’s actually a great and helpful piece of info. I’m happy that you just shared this helpful info with us. Please keep us informed like this. Thanks for sharing! Best voip phone systems canada service provider.

    ReplyDelete
  15. This information is very interesting. I like your blog because the content was really impressive Samsung phone repairs near me.Thank you for giving much of information.

    ReplyDelete